Returns policy

• I hope that you love your new purchase and are very happy with what you receive. If you are not then I am happy to offer a refund, please get in touch within 14 days from the dispatch date.

• If 14 days has gone by since your purchase, unfortunately I can not offer you a refund or exchange.

• To process your refund, Please email hello@francis-louice.com with your reason to return along with your order number.

• Once your return is authorised, I must receive your return within 4 days for your return to be eligible

• To be eligible for a return, your item and gift box must be unused and in the same condition that you received it. It must also be in the original packaging if it is still useable.

• Items can only be returned if they were purchased from this website.

• Return shipping costs are to be paid by the customer.

• You will receive a full refund of your original purchase minus the original postage cost.

• I can’t guarantee that I will receive your returned item, so please make sure you obtain proof of postage and send using a secure insured service as I cannot be held responsible for lost packages

• Please note, return postage can only be refunded if you have received an incorrect item or it is damaged.

• If you notice that your order is damaged, please contact me straight away and send photographs of the damaged packaging, so I can see what went wrong.

• Bespoke orders - Due to the nature of bespoke, unfortunately these can not be returned. Unless they are faulty.